Return & Refund Policy

Return & Refund Policy

At nexzza, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with an easy and transparent return and refund process.

1. Return Eligibility Criteria

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition

  • Be returned with original packaging, tags, and accessories

  • Not be damaged due to misuse or improper handling

  • Include proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

  • You can request a return within [X DAYS] of receiving your order.

  • Return requests made after this period may not be accepted.

3. Refund Process & Timing

  • Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • If approved, your refund will be processed within 4 DAY.

  • The amount will be credited to your original payment method.

  • In case of Cash on Delivery (COD), refunds may be processed via bank transfer or store credit.

4. Exchange Options

  • We offer exchanges for eligible products if you receive the wrong size, color, or item.

  • Exchange requests must be made within 3 DAYS of delivery.

  • Exchanges are subject to product availability.

5. Damaged or Defective Products

  • If you receive a damaged, defective, or incorrect product, please contact us within [X DAYS] of delivery.

  • You may be required to provide photos or videos as proof.

  • We will offer a replacement, exchange, or full refund at no extra cost.

6. Non-Returnable Items

The following items are not eligible for return or refund:

  • Items marked as “Final Sale” or “Non-Returnable”

  • Personal use or hygiene products

  • Gift cards or promotional items

  • Products damaged after delivery due to misuse

7. Return Shipping Costs

  • Return shipping costs may be:

    • Covered by nexzza (for defective, damaged, or incorrect items)

    • Paid by the customer (for other return reasons)

  • Shipping charges (if any) are non-refundable unless the return is due to our error.

8. How to Initiate a Return

To start a return or exchange request, contact us at:

Please include your order ID and reason for return for faster processing.

We aim to make your experience with nexzza smooth and trustworthy. If you have any questions, feel free to reach out — we’re always here to help.